Customizing Email Templates

Edit the subject and body of every automated email your tenants receive.

Every automated email — payment receipts, maintenance updates, application decisions, and more — has an editable template, in the Email Templates card near the bottom of Settings.

Email Templates editor showing notification type, available variables, subject, and body fields

1
Pick a notification type
The dropdown lists every template; ones you've already customized are flagged "(Customized)".
2
Edit the subject and body
Both a plain-text body and an HTML body are editable independently, since some email clients only render one.
3
Insert variables
Click a variable chip (like {{tenant_name}}) to insert it at the cursor position in whichever field currently has focus.
4
Preview before saving
Click Preview to render the template with sample data — you'll see the actual subject line and a rendered HTML preview.
5
Save the template
Each template saves independently with its own Save Template button — it's separate from the main Save Settings button for the rest of the page.

Tip

Made a mess of one? A customized template shows a Revert to Default option that deletes your override and goes back to the built-in wording.